At DetailWhiz, we provide a cloud-based software platform for car detailing businesses. This Refund Policy explains when and how refunds may be granted for our subscription-based services. By subscribing to our platform, you agree to this policy.
1. First-Time Subscriptions. We offer a 14-day money-back guarantee for all first-time customers. If you are not satisfied with the platform, you may request a full refund within 14 days of your initial purchase.
2. Eligibility. To qualify, the refund request must be submitted within the 14-day period and include your account details and reason for the request.
1. Subscription Renewals. Payments made after the initial billing period (renewals) are non-refundable.
2. Late Requests. Refund requests submitted after 14 days from the initial purchase are not eligible.
3. Failure to Cancel. If you do not cancel your subscription before the renewal date, the charge is non-refundable.
4. Terms Violations. Accounts suspended or terminated due to violations of our Terms of Service are not eligible for refunds.
1. Cancel Anytime. You may cancel your subscription at any time through your account or by contacting support.
2. Access After Cancellation. After cancellation, your account will remain active until the end of the current billing period.
3. No Prorated Refunds. We do not provide prorated refunds for unused time after cancellation.
1. Duplicate Charges. If you are charged more than once for the same billing period, you are eligible for a full refund of the duplicate charge.
2. Unauthorized Charges. If you believe a charge was made in error, please contact us immediately for investigation.
1. Request Submission. To request a refund, please contact us at info@witgeeks.com with your account details.
2. Review. All refund requests are reviewed on a case-by-case basis in accordance with this policy.
3. Processing Time. Approved refunds will be processed within 5–10 business days, depending on your payment provider.
We may update this Refund Policy from time to time. Updates will be posted on this page and become effective immediately upon publication.
If you have any questions regarding this Refund Policy, please contact us:
Email: info@witgeeks.com